Customer Service

Thanks to the convenience of our online file transfer module, there's no need to make special trips to our store just to deliver a disk. You can easily send a file from your computer to ours in a matter of minutes.

Just enter your information in the spaces below, click submit, and we'll send you an e-mail to confirm that we've received it. It's that easy.

APPLICATIONS SUPPORTED FOR OUTPUT

In today's market there are many software programs used for publishing and printing. However, for the best possible quality we support the following programs:

PLEASE NOTE: THESE GUIDELINES MUST BE FOLLOWED OR ADDITIONAL CHARGES MAY BE INCURRED.

We Accept The Following Transferable Media:

Electronic Files, Cd Rom, Zip Disks.

Quark Xpress: include typestyles, logos, etc.
Adobe Photoshop: (tif, .eps, jpeg) logos must be in 300 dpi resolution.
Adobe Pagemaker: include typestyles, logos, etc.
Adobe Acrobat: PDF typestyles must be embedded or included with document
Adobe Illustrator: typestyles must be included or saved as outlines, include all logos

Please provide the Most Current "LASER COPY FOR EACH COLOR" with every file!

Also be sure to include fonts that are needed in each document.

Transferring files to film is of no cost to you. However if files need manipulations there may be additional costs.

Please contact Eileen Plantamura or Michelle Nuceder in our Art Department if you have any questions regarding file submittals.